Returns & Replacement Policy Astrals Gems offers a very transparent and simple 10 Days Return & replacement policy. Conditions to be eligible for the Returns & Replacement Policy:
- Item(s) must be in their original, unused condition.
- Replacement for items are subject to inspection and checking by the Astrals Gems team.
- Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc
- When does the 10-Day Return Period Start?
- I bought 2 loose gemstones, I like one of them – can I return the other?
- I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?
- Can I return a gemstone that I purchased and got studded in a ring?